Shipping and Returns
Shipping and Delivery
Goods will be delivered by Poste Italiane or BRT courier. For EU or UK shipments, the courier will be UPS or FedEx.
For purchases over 79.00 euros, shipping costs are free only for Italian territory.
Returns are at the customer's expense for any amount. For "size" exchanges, we will arrange for the courier to pick up and redeliver the item, and we request a contribution of 5.90 euros to arrange the exchange.
After payment has been verified, your order will be dispatched.
Delivery times for most of Italy are generally 1-2 working days. In Sicily, Calabria, Sardinia, Venice, and Aosta Valley, the service takes approximately 72 hours.
Shipments to the EU or UK take approximately 5-7 working days. We reserve the right to ship within 15 days.
You can check delivery times more precisely after we dispatch the package, as you will receive an email notification of the shipment with the tracking number and courier name.
Couriers do not deliver on public holidays and the days before public holidays.
The Poste Italiane courier will attempt to deliver your package twice if you are not found on the first attempt.
Subsequently, the package will be held in storage: in this case, we will notify you by email explaining how to collect it. The costs of storage and respective new delivery fees are at the customer's expense.
For deliveries outside the EU or UK, non-delivery is to be verified at the time according to the notifications sent to us by the courier.
Upon delivery of the goods, check the integrity of the packages and the quantitative correspondence with what is indicated on the invoice or delivery note.
In case of discrepancies, report the problem within three days to BF SHOP via email at: info@bfoutdoorshop.com
If the goods are damaged, follow the same procedure.
Any report after 3 days will not be considered.
For every statement, the customer assumes full responsibility for what is written.
Size or Item Replacement Service
If the item you just received is not the right size or you simply want to exchange it for another, do not worry: we will replace it!
- Check the website and choose what you would like as a replacement (smaller size, larger, different color, another item...).
- Send an email to info@bfoutdoorshop.com indicating the item in the color, size, and price you are returning, and then specify the item in the color, size, and price you would like in exchange.
- You will receive a reply email explaining how to pay any price differences.
- The "new" item will be dispatched immediately. When the courier delivers it to you, you return the old one: we are very fast.
NB: the replacement request must be made within one week of receiving the goods.
In case of closure for holidays, the dispatch of packages will be suspended until reopening.
It is still possible to make purchases and check actual delivery times from the banner on the homepage.